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Our commitments 

We are committed to providing you with the services necessary for the proper use of the solution.

Training
of your teams 

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We train your users remotely. We also provide you with a user guide and videos, accessible from the Orion software.

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Customer support, reachable by phone or email 

Our multilingual customer support welcomes you from Monday to Friday (excluding public holidays), from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m.

A question about using the software? Contact us by phone or email!

You can also create a support ticket for us from the Orion software.

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maintenance

You have preventive and corrective maintenance to use our solution with complete peace of mind. We also provide ongoing maintenance to improve Orion's performance.

These operations are carried out automatically, without any action on your part and in complete transparency for your users.

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Entrust us with your

data in full security

  • 2FA authentication
    Two-factor authentication (2FA) is supported to provide a higher level of authentication and ensure complete peace of mind.

 

  • Security of your data
    Your data is stored with our suppliers who have certifications for the ISO/IEC 27001:2013, 27017:2015 and 27018:2014 standards. These certifications are issued by independent third-party auditors.

 

  • High encryption for JWT identity
    We use JSON web tokens, replacing cookies, as a new standard for securing your identity. This throughout your experience of using our applications.

 

  • PCI DSS1 Compliance
    All our financial partners are in compliance with the PCI DSS1 standard. We make sure to work with the best.

 

  • For future generations
    With our expertise in innovation, all of our technology is meticulously designed for the future of our children. We have developed algorithms that help reduce the carbon footprint.

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